Client Support

Our customer service develops and coordinates all activities related to the management of the internal relationship with customers, integrated within the shopping area.

Price and order requests

Orders
Receiving orders and loading them on the system

Non existant Products
Evaluation of faults and proposal for alternative products

Monitoring requests
Monitoring and closure of requests

Commercial support
Backup support to sales teams

Alternative Products
Suggesting provisioning products ordered and with no existence

Requests
Response to requests and coordination in product suggestion to the business areas

Client and Orders
Regular contact with customers for the collection of orders

Promotions and products

Telemarketing
Conducting telemarketing campaigns for customers

Mailings
Sending promotional mailings

client support

Complaints
Complaints receiving , monitoring their regularization and closing with the customer

Data bases
Maintaining customer database (relevant records and data)

Mailing
Sending promotional mailings