Our customer service develops and coordinates all activities related to the management of the internal relationship with customers, integrated within the shopping area.

Price and order requests

  • Orders

    Receiving orders and loading them on the system
  • Non existant Products

    Evaluation of faults and proposal for alternative products
  • Monitoring requests

    Monitoring and closure of requests
  • Commercial support

    Backup support to sales teams
  • Alternative Products

    Suggesting provisioning products ordered and with no existence
  • Requests

    Response to requests and coordination in product suggestion to the business areas
  • Client and Orders

    Regular contact with customers for the collection of orders

Promotions and products

  • Telemarketing

    Conducting telemarketing campaigns for customers
  • Mailings

    Sending promotional mailings

client support

  • Complaints

    Complaints receiving , monitoring their regularization and closing with the customer
  • Data bases

    Maintaining customer database (relevant records and data)
  • Mailing

    Sending promotional mailings